Last Updated: July 2026
At Kesona Jewellery, we are committed to delivering your favourite fashion jewellery safely and on time. This Shipping Policy outlines our shipping process, delivery timelines, and related information.
1. Order Processing
- Orders are typically processed within 1-3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, sales, or high-demand periods, processing times may be slightly longer.
2. Shipping Coverage
We currently ship across India through trusted courier and logistics partners.
For delivery availability to your location, please enter your PIN code during checkout.
3. Delivery Timelines
Estimated delivery times:
- Metro Cities: 3-7 Business Days
- Other Cities & Towns: 5-10 Business Days
- Remote Areas: 7-15 Business Days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer Free Shipping on selected products, promotions, or minimum order values from time to time.
5. Order Tracking
Once your order is dispatched:
- You will receive an email, SMS, or WhatsApp notification with tracking details.
- Customers can track their shipment using the courier tracking number provided.
6. Delivery Attempts
Our courier partners will make delivery attempts as per their standard procedures.
If delivery cannot be completed due to:
- Incorrect address
- Incorrect contact number
- Customer unavailable
- Refusal to accept delivery
additional shipping charges may apply for re-dispatch.
7. Address Accuracy
Customers are responsible for providing accurate:
- Name
- Delivery Address
- PIN Code
- Mobile Number
Kesona Jewellery will not be responsible for delays or failed deliveries caused by incorrect information provided by the customer.
8. Damaged Packages
If the outer package appears damaged at the time of delivery:
- Take photos before opening.
- Record an unboxing video whenever possible.
- Contact us immediately at contact@kesonajewellery.com.
Claims for damaged products may require photo or video evidence.
9. Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our control, including:
- Natural disasters
- Severe weather conditions
- Transportation disruptions
- Government restrictions
- Public holidays
- Courier service delays
In such cases, we appreciate your patience and understanding.
10. Order Cancellation After Dispatch
Once an order has been shipped, it generally cannot be cancelled.
Customers may refer to our Return & Refund Policy for information regarding eligible returns and refunds.
11. Lost or Undelivered Shipments
If your order has not been delivered within the expected timeframe:
- Contact our customer support team.
- We will coordinate with the courier partner for investigation.
- Resolution timelines may vary depending on courier procedures.
12. Contact Us
For any shipping-related questions or assistance, please contact:
Kesona Jewellery
Shanti Industries, Rajkot, Gujarat 360003, India
📞 99090 04466
📧 contact@kesonajewellery.com
🌐 www.kesonajewellery.com