Last Updated: July 2026
At Kesona Jewellery, we strive to provide high-quality imitation and fashion jewellery to our customers. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
We accept return requests only if:
- The product is damaged during transit.
- The wrong product was delivered.
- The product received is defective or significantly different from the item ordered.
To be eligible for a return:
- The return request must be made within 7 days of delivery.
- The product must be unused and unworn.
- All original tags, packaging, invoices, and accessories must be included.
- The item must be in the same condition as received.
2. Non-Returnable Items
For hygiene and quality reasons, the following items are not eligible for return or exchange:
- Earrings and pierced jewellery
- Customized or personalized products
- Clearance, sale, or promotional items
- Products damaged due to misuse or improper handling
- Products returned without original packaging
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Share your order number along with clear photos or videos of:
- The product
- Packaging
- Shipping label
Our team will review the request and respond within 2-5 business days.
4. Return Process
To initiate a return:
Email: contact@kesonajewellery.com
Please include:
- Order Number
- Customer Name
- Contact Number
- Reason for Return
- Supporting photos/videos (if applicable)
Returns sent without prior approval may not be accepted.
5. Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Processing time may vary depending on banks, payment gateways, or card providers.
6. Exchange Policy
If an eligible product is defective, damaged, or incorrect, we may offer:
- Replacement of the same product (subject to availability), or
- Refund, if replacement is unavailable.
Exchange requests are subject to stock availability.
7. Cancellation Policy
Before Shipment
Orders can be cancelled before dispatch for a full refund.
After Shipment
Orders cannot be cancelled once shipped. Customers may request a return after delivery if eligible under this policy.
8. Return Shipping Charges
- If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by Kesona Jewellery.
- For any other approved returns, shipping charges may be deducted from the refund amount.
9. Refused Deliveries
If a customer refuses delivery without a valid reason, shipping and handling charges may be deducted from any eligible refund.
10. Contact Us
For any return, refund, or exchange-related assistance, please contact:
Kesona Jewellery
Shanti Industries, Rajkot, Gujarat 360003, India
📞 99090 04466
📧 contact@kesonajewellery.com
🌐 www.kesonajewellery.com
Important Note
As imitation and fashion jewellery products may have slight variations in color, finish, or appearance due to photography, lighting, and screen settings, such minor differences shall not be considered defects and may not qualify for return or refund.
Kesona Jewellery reserves the right to refuse returns that do not meet the conditions stated in this policy.