Last Updated: 24 October 2026
Welcome to Kesona Jewellery. These Terms & Conditions govern your access to and use of our website, www.kesonajewellery.com, including browsing, purchasing products, creating accounts, and using our services.
By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
1. About Us
Kesona Jewellery is an online fashion and imitation jewellery store based in Rajkot, Gujarat, India. We offer a range of fashionable jewellery, including mangalsutras, necklaces, earrings, and other jewellery accessories.
Business Details:
Business Name: Kesona Jewellery
Owner: Kailash Pedhadiya
Location: Rajkot, Gujarat, India
Website: https://www.kesonajewellery.com
Email: contact@kesonajewellery.com
Phone: +91 99090 04466
2. Acceptance of Terms
By accessing or using our website, you confirm that you agree to comply with these Terms & Conditions and applicable laws.
If you do not agree with any part of these terms, please discontinue using our website.
We reserve the right to update these terms from time to time. Changes will be published on this page with an updated revision date.
3. Products and Product Information
Kesona Jewellery specializes in imitation, artificial, and fashion jewellery.
Our products are fashion accessories and should not be assumed to contain real gold, silver, diamonds, or precious gemstones unless explicitly stated in the product description.
We make reasonable efforts to display accurate product images, descriptions, colours, sizes, and specifications.
Actual product colours may vary slightly due to lighting, photography, and screen settings.
Minor variations in design, finish, or appearance may occur.
Product availability is subject to stock.
Customers are encouraged to review product descriptions, sizes, materials, and care instructions before purchasing.
4. Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR) unless otherwise specified.
Product prices may change without prior notice.
Applicable taxes and shipping charges, if any, will be displayed during checkout.
Promotional offers and discounts are subject to their stated conditions.
Payments must be completed through the payment methods available at checkout.
Orders may be held or cancelled if payment verification fails.
In the event of an obvious pricing or listing error, we may contact you to confirm the correct price or cancel the affected order and refund any payment received.
5. Orders and Order Confirmation
When you place an order through our website:
You agree to provide accurate billing, shipping, and contact information.
You are responsible for reviewing the selected products, quantities, and delivery details before checkout.
An automated order confirmation acknowledges receipt of your order but does not necessarily guarantee acceptance.
Orders are subject to successful payment, stock availability, and verification.
We may contact you if additional information is required to process your order.
If an order cannot be fulfilled, we will inform you and arrange an applicable refund.
6. Shipping and Delivery
We aim to process and dispatch orders within the timelines communicated on our website or at checkout.
Delivery timelines depend on the shipping destination, product availability, and courier service.
Estimated delivery dates are not guaranteed unless expressly stated.
Delays may occur due to courier disruptions, weather, public holidays, or circumstances beyond our reasonable control.
Customers must provide a complete and accurate shipping address.
Shipping charges, eligibility for free shipping, and delivery restrictions will be displayed where applicable.
For additional information, please refer to our Shipping & Delivery Policy.
7. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our separately published Return & Refund Policy.
Eligibility may depend on factors such as product condition, the nature of the issue, and the applicable return window.
Customers should inspect products after delivery and contact us promptly if an item is damaged, defective, incorrect, or missing.
Any return or refund restrictions are subject to applicable consumer protection laws. Nothing in these terms limits statutory remedies available to consumers.
8. Order Cancellation
Customers may request order cancellation by contacting us at contact@kesonajewellery.com or +91 99090 04466.
Cancellation requests will be reviewed based on the order’s processing and dispatch status and our published Cancellation Policy.
If an order has already been dispatched, cancellation may not be possible, and the applicable return process may apply.
Where a cancellation is accepted, eligible refunds will be processed through the applicable payment method.
9. Jewellery Care and Usage
Imitation jewellery requires appropriate handling and care to maintain its appearance.
We recommend that customers:
Avoid prolonged contact with water, perfumes, cosmetics, and harsh chemicals.
Remove jewellery before bathing, swimming, or exercising.
Store jewellery in a clean, dry place.
Avoid excessive force, bending, scratching, or rough handling.
Clean jewellery gently using a soft, dry cloth.
Normal wear, fading, tarnishing, or damage resulting from improper care may not qualify as a manufacturing defect.
Any product-specific warranty or guarantee will be clearly stated on the relevant product page.
10. Customer Accounts
Customers may be able to create an account to manage purchases, shipping addresses, and order history.
You agree to:
Provide accurate account information.
Keep login credentials confidential.
Notify us of suspected unauthorized account access.
Avoid using another person’s account without permission.
We may suspend accounts involved in fraud, misuse, or violations of these Terms & Conditions, subject to applicable law.
11. Intellectual Property
All original website content, including our brand name, logo, product photography, text, graphics, designs, and website materials, is owned by Kesona Jewellery or used with appropriate authorization.
You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written permission, except as permitted by law.
12. Promotions and Discount Codes
From time to time, Kesona Jewellery may offer discounts, promotional codes, or special offers.
Promotional codes may have expiry dates or minimum purchase requirements.
Certain products may be excluded from offers.
Offers cannot be combined unless expressly permitted.
We may reject fraudulent or unauthorized use of promotional codes.
Any additional offer conditions will be communicated with the promotion.
13. Prohibited Activities
While using our website, you agree not to:
Engage in fraudulent purchases or payment activities.
Provide deliberately false or misleading information.
Attempt unauthorized access to website systems or customer accounts.
Introduce malicious software or interfere with website functionality.
Copy or misuse website content in violation of intellectual property rights.
Use the website for unlawful activities.
We reserve the right to take reasonable action against misuse, including restricting access and reporting unlawful conduct to relevant authorities.
14. Third-Party Services
Our website may integrate third-party services such as payment gateways, courier companies, analytics providers, and social media platforms.
These services may have their own terms and privacy policies.
Kesona Jewellery is not responsible for independently operated third-party websites or services, except to the extent responsibility is imposed by applicable law.
15. Limitation of Liability
We make reasonable efforts to maintain accurate website information and reliable services.
However, occasional technical errors, interruptions, or delays may occur.
To the extent permitted by applicable law, Kesona Jewellery will not be liable for indirect or consequential losses arising solely from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes or restricts liability, consumer rights, refunds, or other remedies that cannot lawfully be excluded under Indian law.
16. Privacy and Data Protection
We respect your privacy and handle personal information in accordance with our published Privacy Policy and applicable data protection requirements.
For more information, please visit:
https://www.kesonajewellery.com/privacy-policy/
17. Force Majeure
Kesona Jewellery shall not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government restrictions, transportation disruptions, widespread network failures, or other extraordinary circumstances.
We will make reasonable efforts to communicate material disruptions and resolve affected orders fairly.
This provision does not remove any mandatory consumer rights.
18. Governing Law and Disputes
These Terms & Conditions are governed by the applicable laws of India.
If a dispute arises, customers are encouraged to contact us first so we can attempt to resolve the matter amicably.
Subject to applicable consumer protection laws and mandatory jurisdictional provisions, disputes may be brought before the appropriate courts or authorities in Rajkot, Gujarat, India.
Nothing in these terms restricts a consumer’s right to approach a competent consumer commission or other legally authorized forum.
19. Changes to Terms & Conditions
We may revise these Terms & Conditions to reflect changes in our business, website features, policies, or applicable laws.
Updated terms will be published on this page with the revised date.
Changes will not retroactively remove rights already accrued under applicable law.
20. Contact Information
For questions regarding these Terms & Conditions, orders, payments, shipping, or customer support, please contact:
Kesona Jewellery
Owner: Kailash Pedhadiya
Rajkot, Gujarat, India
Email: contact@kesonajewellery.com
Phone: +91 99090 04466
Website: https://www.kesonajewellery.com
Thank you for choosing Kesona Jewellery. We look forward to bringing you beautiful, elegant, and affordable fashion jewellery.