Privacy Policy

Last Updated: 24 October 2026

Welcome to Kesona Jewellery. We value your trust and are committed to protecting your personal information when you visit our website or purchase products from our online store.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, www.kesonajewellery.com.

By using our website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information.

1. About Us

Kesona Jewellery is an imitation and fashion jewellery business based in Rajkot, Gujarat, India. We offer a range of stylish and affordable jewellery, including mangalsutras, necklaces, earrings, and other fashion accessories.

Business Information:

Business Name: Kesona Jewellery
Owner: Kailash Pedhadiya
Location: Rajkot, Gujarat, India
Website: https://www.kesonajewellery.com
Email: contact@kesonajewellery.com
Phone: +91 99090 04466

For any privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

Full name
Email address
Mobile phone number
Billing and shipping addresses
City, state, postal code, and country
Account registration information
Information provided through contact forms or customer support requests

Order and Transaction Information

Products purchased
Order details and transaction history
Payment status and transaction references
Shipping and delivery details
Refund and cancellation information

Technical Information

IP address
Browser type and device information
Pages visited and website interactions
Cookies and session information
Website usage and error logs

We collect only the information reasonably necessary to operate our online store and provide our services.

3. How We Use Your Information

We may use your personal information to:

Process and confirm orders placed through our website.
Arrange shipping and delivery of purchased products.
Provide order confirmations, invoices, and tracking updates.
Communicate regarding purchases, returns, refunds, and customer inquiries.
Create and manage customer accounts.
Prevent fraudulent transactions and unauthorized activities.
Improve website functionality and customer experience.
Maintain accounting, tax, and business records.
Send promotional offers, new collection updates, and marketing communications where permitted and, when required, with your consent.
Comply with applicable legal and regulatory obligations.

We do not sell your personal information to third parties.

4. Payment Information and Security

Kesona Jewellery may use third-party payment gateway providers to securely process online payments.

Depending on the payment method selected, relevant transaction information may be shared with the payment service provider to complete and verify your payment.

Sensitive payment credentials, such as complete card numbers, CVV details, or UPI PINs, should be entered only through the authorized payment provider’s secure payment interface.

We do not intentionally collect or store these sensitive payment credentials on our website.

Payment providers may process information according to their own privacy policies and security practices.

5. Shipping and Delivery Information

To deliver your jewellery orders, we may share necessary information with courier, logistics, and delivery partners.

This information may include:

Customer name
Delivery address
Contact number
Order details
Shipment tracking information

Such information is shared for delivery, tracking, return collection, and related order-fulfilment purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a convenient and functional shopping experience.

These technologies may be used to:

Remember products added to your shopping cart.
Maintain login sessions.
Remember website preferences.
Support checkout functionality.
Understand website performance and visitor activity.
Improve our services and marketing, where applicable.

WordPress and WooCommerce may use essential cookies for shopping cart, checkout, and account functionality.

If we use optional analytics or advertising cookies, we will provide applicable notices and consent choices as required by law.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect shopping cart and checkout functionality.

7. Customer Accounts

When you create an account on Kesona Jewellery, we may store your name, email address, contact information, shipping addresses, and order history.

Account information helps you:

View previous orders.
Track purchases.
Manage delivery addresses.
Access account-related features.
Enjoy a more convenient checkout experience.

You are responsible for maintaining the confidentiality of your account credentials.

8. Sharing Your Personal Information

We may share personal information with trusted service providers when necessary to operate our business, including:

Payment gateway providers
Courier and logistics partners
Website hosting and technical support providers
Email and SMS service providers
Accounting and compliance service providers
Analytics or marketing service providers, where applicable

We may also disclose information when required by applicable law, a lawful government request, or a legal proceeding.

We do not share personal information with unrelated third parties for their independent marketing purposes without appropriate authorization.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure.

These measures may include:

HTTPS encryption for website communications
Access controls for website administration
Secure payment gateway integrations
Regular website and plugin security updates
Restricted access to customer and order information
Appropriate backup and recovery procedures

However, no internet-based system can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable laws.

Order and transaction records may be retained for accounting, taxation, customer service, fraud prevention, and legal compliance purposes.

Account and marketing information may be removed or anonymized when no longer necessary, subject to applicable retention obligations.

11. Your Privacy Rights

Subject to applicable Indian data protection laws, you may have the right to:

Request information about how your personal data is processed.
Request access to or a summary of your personal information.
Request correction or updating of inaccurate information.
Request deletion of personal information, subject to applicable legal requirements.
Withdraw consent for processing based on consent.
Opt out of promotional communications.
Raise concerns or complaints regarding the handling of your personal information.

To submit a privacy request, email contact@kesonajewellery.com.

We may need to verify your identity before processing certain requests.

We will respond within the time required by applicable law.

12. Marketing Communications

We may contact customers through email, SMS, WhatsApp, or other communication channels regarding orders, deliveries, customer support, and promotional offers.

Marketing communications will be sent in accordance with applicable consent and communication requirements.

You may request to stop receiving promotional communications by contacting us at contact@kesonajewellery.com or using an available unsubscribe option.

Essential order-related communications may continue when necessary to fulfil purchases or comply with legal obligations.

13. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or external services.

Kesona Jewellery is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage you to review their respective privacy policies before providing personal information.

14. Children’s Privacy

Our website is intended primarily for customers who are legally permitted to make online purchases.

We do not knowingly collect children’s personal information for independent marketing purposes.

Where applicable, we will obtain the necessary parental or guardian consent before processing children’s personal information.

If you believe a child has provided personal information without appropriate authorization, please contact us.

15. Changes to This Privacy Policy

Kesona Jewellery may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any updated policy will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain fresh consent for material changes.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact:

Kesona Jewellery

Owner: Kailash Pedhadiya

Rajkot, Gujarat, India

Email: contact@kesonajewellery.com

Phone: +91 99090 04466

Website: https://www.kesonajewellery.com

We are committed to respecting your privacy and providing a safe and trustworthy online jewellery shopping experience.