Last Updated: 24 October 2026
At Kesona Jewellery, customer satisfaction is our priority. We want you to shop confidently and enjoy our beautiful collection of imitation and fashion jewellery.
We understand that sometimes a product may not meet your expectations. Our Return & Exchange Policy explains the process for requesting returns, exchanges, and refunds.
1. Return Eligibility
Customers may request a return within 7 days of receiving their order, subject to the conditions below.
To qualify for a return:
The product must be unused, unworn, and in its original condition.
Original packaging, tags, and accessories must be included.
The product must not be scratched, altered, broken, or damaged after delivery.
The return request must be submitted within 7 days of delivery.
Proof of purchase or a valid order number must be provided.
Products purchased during special promotions, clearance sales, or discounted campaigns may have additional return conditions clearly communicated at the time of purchase.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.
Provide the following information:
Order number
Registered mobile number or email address
Clear photographs of the product
Photographs of the packaging
An unboxing video, if available
We recommend recording an unboxing video while opening your sealed package, as it helps us verify shipping-related issues.
An unboxing video is helpful but is not the sole basis for rejecting a genuine complaint.
After reviewing your request, we will arrange an appropriate replacement, exchange, or refund in accordance with applicable consumer protection laws.
3. How to Request a Return
To initiate a return:
Contact us within 7 days of delivery by email or phone.
Share your order number and registered contact details.
Explain the reason for your return.
Provide photographs or supporting details where necessary.
Wait for confirmation and return instructions from our support team.
Email: contact@kesonajewellery.com
Phone: +91 99090 04466
Please do not send products back without contacting us first, as return arrangements and shipping instructions may vary.
4. Exchange Policy
We offer exchanges for eligible products within 7 days of delivery, subject to availability and product condition.
Exchanges may be requested for:
Damaged or defective products
Incorrect items delivered
Size or variant issues, where applicable
Other eligible concerns approved under our return conditions
The replacement product must be available in stock.
If the original product is unavailable, we may offer an alternative product or an eligible refund.
5. Non-Returnable Products
The following products may not qualify for discretionary returns or exchanges:
Products that have been worn, used, or altered.
Products damaged through improper handling or storage.
Personalized or custom-made jewellery, except where defective, incorrectly supplied, or otherwise covered by applicable law.
Products clearly identified as final-sale items, subject to statutory consumer rights.
Items returned without essential original components, where this prevents verification of their condition.
Returns requested outside the applicable return period, except where legal remedies remain available.
These restrictions do not affect your legal rights concerning defective, misrepresented, or incorrectly supplied products.
6. Refund Policy
Once we receive and inspect an approved returned product, we will notify you of the refund decision.
For eligible refunds:
Prepaid Orders: Refunds will generally be processed through the original payment method.
Cash on Delivery Orders: Refunds may be processed to the customer’s verified bank account or UPI ID.
Refund Timeline: Approved refunds are generally initiated within 5–7 business days after verification. The time taken for the amount to appear may depend on your bank or payment provider.
Where applicable law requires a different refund process or timeframe, those requirements will apply.
7. Return Shipping Charges
Return shipping arrangements depend on the reason for the return.
Damaged, defective, or incorrect products: Kesona Jewellery will arrange or cover reasonable return shipping costs for verified claims.
Customer preference or change-of-mind returns: Return shipping charges may be borne by the customer, where disclosed and permitted.
Exchange requests: Any applicable shipping charges will be communicated before the exchange is processed.
8. Order Cancellation
Customers may request cancellation before their order is dispatched.
To request cancellation, contact us as soon as possible using your order details.
Once an order has been shipped, cancellation may no longer be possible. The applicable return process may then be used.
Eligible prepaid cancellations will be refunded according to the applicable payment method and refund timelines.
9. Jewellery Care
Imitation jewellery requires proper care to maintain its beauty and finish.
We recommend avoiding direct contact with water, perfume, sweat, chemicals, and excessive moisture.
Store jewellery in a dry place and clean gently using a soft cloth.
Normal wear and tear, colour fading caused by improper care, or accidental damage are generally not considered manufacturing defects.
10. Contact Us
For returns, exchanges, refunds, or product-related assistance, contact:
Kesona Jewellery
Owner: Kailash Pedhadiya
Rajkot, Gujarat, India
Email: contact@kesonajewellery.com
Phone: +91 99090 04466
Website: https://www.kesonajewellery.com
We are committed to providing a fair and transparent shopping experience for every customer.