Last Updated: 24 October 2026
At Kesona Jewellery, we aim to deliver your favourite imitation and fashion jewellery safely, securely, and conveniently.
We work with courier and logistics partners to ensure that your orders reach you in good condition and within the estimated delivery timeframe.
1. Shipping Coverage
Kesona Jewellery offers shipping to serviceable locations across India.
Delivery availability depends on the shipping address, postal code, courier coverage, and product availability.
Customers can check shipping eligibility and applicable delivery charges during checkout.
Currently, international shipping is not offered unless specifically confirmed by our customer support team.
2. Order Processing and Dispatch
We aim to process and dispatch confirmed orders within 1–2 working days after successful payment or order confirmation.
Please note:
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Orders placed on Sundays or public holidays may be processed on the next working day.
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Orders requiring additional verification may take longer.
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Customized or special-order products may require additional processing time.
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During festivals, promotional sales, or high-demand periods, dispatch may be delayed.
Customers will be informed if there is a significant delay in processing their order.
3. Estimated Delivery Time
Estimated delivery times depend on the destination and courier service.
Typical delivery estimates after dispatch are:
| Delivery Location | Estimated Time |
|---|---|
| Rajkot and nearby locations | 1–3 working days |
| Other cities in Gujarat | 2–5 working days |
| Major cities across India | 3–7 working days |
| Remote or less accessible areas | 5–10 working days |
These are estimated timelines, not guaranteed delivery dates.
Actual delivery times may vary due to courier availability, local conditions, and other circumstances.
Where available, the estimated delivery date shown during checkout or in the shipping confirmation will provide more order-specific information.
4. Shipping Charges
Shipping charges are calculated based on the delivery location, order value, product details, and selected delivery method.
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Prepaid Orders: Free shipping may be available on eligible orders or during promotional offers.
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Cash on Delivery (COD): Additional COD charges may apply where this payment method is available.
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Special Shipping Services: Additional charges may apply for express or special delivery arrangements.
Any applicable shipping charges will be displayed during checkout before order confirmation.
5. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and eligible orders.
COD availability depends on courier serviceability, order value, and operational requirements.
Kesona Jewellery reserves the right to request order verification or restrict COD availability where reasonably necessary to prevent fraudulent transactions.
If COD is unavailable for your location, you may choose an available prepaid payment method.
6. Order Tracking
Once your order is dispatched, tracking information will be shared when available.
Customers may receive:
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Shipping confirmation by email or SMS
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Courier tracking number
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Tracking link
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Delivery status notifications
You can use the tracking information to monitor your shipment.
If you have not received tracking details after the expected dispatch period, please contact our customer support team.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate delivery details, including:
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Full name
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Mobile number
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House or building number
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Street and locality
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City and state
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Correct PIN code
An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or the shipment being returned to us.
If you notice an error in your shipping address, contact us immediately.
Address changes may not be possible after dispatch.
8. Delivery Attempts and Undelivered Orders
Courier partners may attempt delivery according to their service procedures.
If delivery fails because the recipient is unavailable, the address is incorrect, or the customer refuses delivery, the package may be returned to Kesona Jewellery.
Our team may contact you to arrange redelivery or resolve the issue.
Any applicable redelivery charges will be communicated before further shipment arrangements.
9. Damaged or Missing Packages
We take care to package jewellery securely to reduce the risk of damage during transit.
If your package arrives visibly damaged, or if any product is missing or incorrect, please contact us promptly, preferably within 48 hours of delivery.
Provide:
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Your order number
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Photographs of the package
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Photographs of the affected product
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An unboxing video, if available
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A brief explanation of the issue
Our team will investigate the concern and provide an appropriate resolution under our Return & Exchange Policy and applicable law.
10. Shipping Delays
Delivery may occasionally be delayed due to:
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Weather conditions or natural disasters
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Courier operational issues
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Festivals or public holidays
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Transportation disruptions
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Government restrictions
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Incorrect address information
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Other circumstances beyond our reasonable control
We will make reasonable efforts to assist customers with delayed shipments.
If a shipment is lost or cannot be delivered, we will review the matter and arrange an appropriate replacement or refund where applicable.
11. Order Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can generally be considered before dispatch.
Once an order has been handed over to the courier, cancellation may no longer be possible, and our Return & Exchange Policy may apply.
12. Contact Us
For shipping inquiries, delivery updates, tracking assistance, or order-related concerns, please contact:
Kesona Jewellery
Owner: Kailash Pedhadiya
Rajkot, Gujarat, India
Email: contact@kesonajewellery.com
Phone: +91 99090 04466
Website: https://www.kesonajewellery.com
Thank you for shopping with Kesona Jewellery. We look forward to delivering beautiful jewellery to your doorstep.